Refund policy

No Return Policy

All sales are FINAL. We do not accept any returns or exchanges at this time. 

Before your order is shipped (unfulfilled orders)
If your order has not yet been shipped, you may request a cancellation before your order has been shipped. If approved, your order will be canceled and refunded.

 

Damages and issues
Please inspect your order upon reception and contact us immediately via email if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Customers have 2 days after delivery of their order to inspect the items and contact us if there are any damages or issues with the products. After the 2 day period, the issue can no longer be resolved.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Refunds may exclude shipping costs where permitted by law. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thedragonflyvision@yahoo.com.

 

If you have any questions or concerns, please contact us at the email, thedragonflyvision@yahoo.com