Shipping policy

Processing Time

All orders will be processed within 1-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders or any delays due to unforeseen circumstances, we will notify you via email with updates on your order.

 

Shipping

Rates:

Shipping rates and taxes are calculated and displayed for your order at checkout.

Delivery Times:

The estimated shipping time for all orders can take up to 7-14 business dates, once the order is dropped off to the mail carrier.

Order Tracking:

Once your order has shipped, you will receive a confirmation email with a tracking number to monitor the status of your shipment.

Delays and/or Issues:

While we strive for timely delivery, shipping delays can sometimes occur due to reasons beyond our control (e.g., weather, carrier issues). If your shipment is delayed, please contact us, and we will do our best to assist you. 

Where Do We Ship:

Currently, we only ship within the U.S., however we are working on expanding to other regions.

 

Lost, Stolen, or Damaged Packages

The Dragonfly Vision is not responsible for any lost, stolen, or damaged products. However, if your item arrives to you damaged, please contact us immediately via email within 2 days of receiving the order. The order number and photos of the damaged item will need to be provided. Once the damage is reported, we will work with you to resolve the issue. However, if the issue isn't reported within the 2-day timeframe of the package being delivered, we will no longer be able to resolve the issue.